iHerb is dedicated to providing the best overall value possible! By making volume purchases from top name product suppliers, we are able to offer substantial discounts across all product lines and categories --including high quality supplements,
natural grocery, bath and beauty, sport supplements and more. When you consider price, selection, ease of ordering, shipping and customer support, the advantages of choosing iHerb become crystal clear.
Same-day shipping guarantee.
iHerb guarantees all orders placed by 1 pm PST (Pacific Standard Time) to be shipped out the same business day.
Please note that this offer excludes international orders. Also note that orders placed during weekends or holidays will be processed the following business day.
| 2. Leading brands, huge selection, state-of-the-art warehouse |
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Browse our site, and you'll find thousands of brand name products you could
also find at health food stores and natural pharmacies --with one important
difference: our prices are typically 30 - 40% less. In addition, we have
outfitted a sparkling clean 360,000 sq.ft.(33,445 sq. meter) fully air-conditioned warehouse to accommodate an expanding inventory of over
30,000 items. Our facility is poised to become the first, or one of the
first GMP (Good Manufacturing Practice) warehouses in our industry.
With our wide selection of quality brands, we think iHerb is a great
choice for your one-stop shopping!
| 3. Assurance of freshness with expiration dates |
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Most products we carry have expiration or best-by dates, which can be accessed on the product page. It's like holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store. Another important fact: we have one of the highest product turnover rates in the industry. So, nothing stays around long--except our employees & customers :-)
If a product is out of stock, this fact will be noted in the product page. Occasionally, products will sell out faster than we can update. As an added protection, we won't process your order if the product is out of stock or unavailable.
We make the shopping experience simple, moving you smoothly from login through checkout. And reordering is a breeze: update a previous order with just a few clicks, and you're done. When ordering from us, rest assured that your credit card and personal information will remain 100% private and secure.
| 5. Real people, rapid service |
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One of the ways iHerb can offer such low prices is by automating the whole
ordering process. While our customer service agents don't actually take orders,
they do offer real live customer support from our California facility, 8 a.m.
to 5 p.m.(Pacific Time), Monday - Friday. We are also reachable during extended
hours by chat and email to answer questions and resolve issues with your order.
Of course, nobody's perfect. We may get quite busy at times, and we ask for a
little patience. We'll do our best to take care of things promptly, efficiently
and courteously--this is what our customers deserve!
| 6. Assurance of privacy and credit card security |
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Since its inception nearly 14 years ago, iHerb.com has never sold, leased or
shared any customer information with other parties. Your personal information
remains entirely confidential. For added security, our iHerb.com web site
is hosted privately (not shared with any other company). We use the very
latest encryption software to protect your personal financial information. Read our Privacy Policy
| 7. Abundant shipping options |
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We know it's sometimes hard to remember when supplements are running low,
the pantry is getting empty, and your toothpaste supply is squeezed. And
we know you want to avoid paying outrageous prices to get your products sooner.
So iHerb offers a range of shipping options for getting your products to you
on YOUR schedule. In the U.S., you may choose Priority Airmail to the 50 states,
and several UPS options (all discounted or at no cost) to the Lower 48. For
international destinations, we have a selection of top carriers, offering
fast delivery--in as short a time as 2 - 3 days.
From the outset, we decided to forgo the expense of traditional advertising,
and then pass the savings on to our customers. Three years back, we created
a simple iHerb Rewards program that takes the savings even further. iHerb
Rewards gives new customers a discount for trying iHerb, and rewards existing
customers with credits or cash for making the referrals. iHerb Rewards is a
great way to help friends, family and colleagues save money at iHerb, and
build reward credits for saving on your future orders.
| 9. Library of information from unbiased sources |
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Sure, you can enter a few words in a search engine and find all kinds of
information on the Internet --but much of what you see may be from sources
promoting their own solutions or agendas. That's not our approach. iHerb
gives you full access to an incredible amount of unbiased, science-based information about alternative and traditional healing, nutrition, lifestyle,
longevity and more. We offer customers and visitors alike access to highly
respected sources of information, including The Natural Pharmacy, German
Commission E Monographs and HerbalGram magazine. It's another way iHerb
gives you more.
| 10. A greener way to shop |
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When you shop with us, you're part of a global solution. iHerb uses 100%
post-consumer recycled paper for 90% of all shipping boxes. Our bubble wrap
is 40% recyclable, and we recycle virtually all packing materials received
from manufacturers. All in the interest of a healthier, more sustainable
planet! Read more.
Experience the difference when you order today!
iHerb.com has run a thriving e-commerce business for nearly 14 years. What
is the key to our continued success? Simply this: we keep the customers'
needs uppermost in our minds. Try us, and enjoy the iHerb difference!
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