| Great selection and best value guarantee | |
At iHerb you will find the very best selection of nationally known brands (Now Foods, Natural Factors, Source Naturals, Life Extension..... see all ) at remarkably competitive prices, with no house brands. We firmly believe that iHerb delivers the best overall value in the world for natural health products, and for orders over $60.00 we GUARANTEE it.
To avail yourselves of this guarantee, the following conditions must be met:
1. We must receive the price match request by email within 10 days of your order placed. Please include a link to the website you found the product(s) cheaper
2. The order must be over $60 (not including shipping charges)
3. Only one competitor's website per order
4. The product must be exactly the same (Manufacturer, dosage, etc.)
We will take into consideration any discounts that are applied to your order when we determine the amount of the price match. The difference will then be credited back to your card and you will receive an email to confirm the credit
To our valued international customers, we are only able to price match orders from our domestic customers. This is due to our extremely discounted shipping rates that our competitors can not even come close to matching. We know that if you take this into consideration you will see that iHerb definitely offers a better overall value to our international customers.
We have invested in superior climate control for all the products we stock. iHerb.com operates from a (48,000 sq. ft. or 4,459 sq. m.) air-conditioned warehouse in the city of Irwindale, California. We have a cold room for products that need to be kept cool, like flax oil, and a freezer for products such as acidophilus.
Regarding Freshness: iHerb inventory turnover is among the highest in the industry. As of October 2008, it averages 8.7 times per year per item, a solid improvement over the previous year's figure, which was 6.7. This means our products sit in our warehouse for an average of 42 days before being shipped out. Our turnover for top-selling brands, such as Now Foods, Natural Factors, Source Naturals, Jarrow, Doctor's Best & Healthy Origins hovers around 30 days!
| Flexible shipping choices, with new lowered rates | |
iHerb.com makes shipping practical and economical for you. During the online checkout process, you will have the opportunity to select your preferred shipping method: Priority/Airmail, UPS, or DHL (for international orders). Please note that our Priority/Airmail shipping method is limited to orders totaling $80.00 or less.
Now Free UPS Ground for orders over $40.00!
UPS 2nd Day: Now a flat $6.00 regardless of weight!
Same-Day Shipping -- or your shipping is free! Read more.
| Fresher approach to inventory | |
Keeping products in stock is a top priority at iHerb. We have gone to great lengths creating a solid inventory system that provides accurate data about product availability for you and for us. When we receive products at our warehouse, our system requires us to enter the lot number and expiration date (if available) of each batch. That means every product is accounted for, from the day it arrives to the day it is shipped.
| Local, REAL customer care & timely, reliable communication | |
Although we are an online store and take only online orders, we do have a full-time customer service
team of 8+ people, all based locally. We can be reached by phone during business hours (8 to 5 weekdays), and via email and live chat during extended hours. See our contact information. You are welcome to contact us with your concerns. Problems with shipments are extremely rare, but if something is wrong (such as a broken bottle or missing item), we'll do our best to resolve the issue in a timely manner.
"When did my order go out? When can I expect it?" Soon after placing your order online, you will receive an email confirmation. And when the order has been shipped out, you will get an additional email with the tracking number (where applicable).
| No-hassle money-back guarantee and return policy | |
You may return any unopened supplements within 60 days for a full refund. Simply send them back, letting us know the amount you are to be refunded. Your account will be adjusted accordingly.
| The easiest reordering of all! | |
Sometimes, placing an identical repeat order can be a time-consuming hassle: You have to find the items again, add them to the cart, enter shipping and billing address, enter credit card info....is all of this really necessary? iHerb makes re-ordering as easy as it gets. Once you've logged into your account, you could be done in 3 clicks!
| Assurance of privacy and credit card security | |
iHerb.com will never sell, rent, or share your information with any other parties. Your personal information remains entirely confidential. For added security, our iHerb.com web site is hosted privately (not shared with any other company). We use the very latest encryption software to protect your personal financial information.
To help safeguard the natural environment, we purchase recycled or biodegradable materials for packaging and shipping whenever possible.
| Free online health encyclopedia | |
As our customers, you have access to the only free non-commercial encyclopedia of nutritional and herbal supplements online. Thanks to your patronage, we can offer (at no charge) the entire contents of TNP (The Natural Pharmacy) , the only professionally edited, doctor-supported information service of its kind that we know of. Also, on your behalf we have made arrangements with The American Botanical Council to offer both the German Commission E Monographs (rigorously researched evaluations of herbs) and HerbalGram Magazine (all issues from 1990 to present). We invite you to take advantage of these resources. |