Can I cancel, modify or add to the order I just placed?
You can cancel or modify (lower the quantity or delete each item) an order, so long the status of the orders states "In Progress". Once the the status states "Ready to Ship", you can not cancel or modify. To see the status, log into your iHerb account. 

You can not add or increase the quantity of each item, regardless of the status of the order. To add more items, you have to cancel the entire order and place a new one with the new items added to it, or simply place a new order for the new items.

To cancel or modify, 
A- Make sure you are logged into your account.
B- If you don't see your order numbers, click on "my account" at the top right, or "order history" inside your account. 
C- Click on "modify" in front of each order and follow the instructions.

Very Important: Please note that your original order has been authorized with your credit card, but not actually charged.  We charge your credit card only at the time of shipment, but your bank may hold onto this authorization for a few days depending on their policies. In short, if you place an order, cancel it and then immediately place another order, it will look like you were charged twice; however, one is simply an authorization and will not go through while the second charge will.


Why can't I track my order?
Orders processed over the weekend or on a holiday will not be picked up by our carriers until the next business day. Once picked up, orders become trackable, except for orders shipped via International Airmail which aren't trackable.  While most International Airmail packages are delivered within a few days, they can take up to 6 weeks if the package encounters delays with customs or your local post office.  Since International Airmail packages aren't trackable, there's no way for us to know the reason why a package has been delayed nor can we determine where its location is once it leaves the US. We appreciate your patience and understanding in this matter. 


Can I change my email address on my account?
To change the email address on your account, all you need to do is log into your account and click on the Personal Information link. There you can remove the current email address and enter the new one in its place. Make sure you click on the Update button to save the changes. Remember to log in with your new email address for future orders.


Can I change my password ?
Changing your account password is easy! Simply log into your account with your current password and click on the Change Password link. Then you enter your current password and your new password twice. Make sure you click Update to save the changes. On future orders you just need to log into your account with your new password.


I just placed my order, when will you charge my Credit card?
Your credit card will be charged when your order has been shipped. That is when we have processed your order with our shipping company and placed the shipping label on your package. Only then is the charge sent to your credit card. When you place your order we do Authorize your card to make sure the Credit Card is valid for the transaction.


How do I know the products you sell are fresh?
Most products we carry have expiration or best-by dates, which can be accessed on the product page. It's like holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store. Another important fact: we have one of the highest product turnover rates in the industry. So, nothing stays around long--except our employees & customers :-)


How do I know when a product will be back in stock?
We constantly try to have a "minimum" 2 weeks inventory of each item in stock. Once in a while, a product suddenly becomes very popular, or the vendor has production delays, causing us to be out of stock.  Most of our items are re-stocked within a couple of days. You can always use the [Notify Me] feature to be emailed once a product is back in stock. To do so,  go to the page of the product that is out of stock and click on the [Notify Me].  Please feel free to email any of your product questions to pd@iherb.com 


Please visit our FAQ page for other questions you may have.