- Can I cancel, add to or modify the order I just placed?
- Why can't I track my order?
- Can I change my email address on my account?
- Can I change my password ?
- I just placed my order, when will you charge my credit card?
- How do I know the products you sell are fresh?
- How do I know when a product will be back in stock?
1. Can I cancel, modify or add to the order I just placed?
You can cancel or modify an order, so long as the status of the orders states "In Progress." At this point, you may lower the quantity of your order or delete each item. Once your order status states "Ready to Ship," you will no longer be able to cancel or modify the order. To see the current status of your order, log into your iHerb account.
You will not be able to increase the quantity of each item, regardless of the status of the order. To add more items, please cancel the entire order and place a new one with the items added to it. You can also simply place an additional order for the new items.
To cancel or modify your order:
A. Make sure you are logged into your account.
B. If you don't see your order numbers, click on "my account" at the top right, or "order history" inside your account.
C. Click on "modify" in front of each order and follow the instructions.
Very Important: Please note that your original order has been authorized with your credit card, but not actually charged. We charge your credit card only at the time of shipment, but your bank may hold onto this authorization for a few days depending on their individual policies. In short, if you place an order, cancel it and then immediately place another order, it will look like you were charged twice; however, one is simply an authorization and will not go through, while the second charge will.
2. Why can't I track my order?
Orders processed over the weekend or on a holiday will not be picked up by our carriers until the next business day. Once picked up, orders can be tracked. The exception is for orders , shipped via International Airmail, which can't be tracked. While most International Airmail packages are delivered within a few days, shipping can take up to 6 weeks if the package encounters delays by customs or your local post office. Since International Airmail packages cannot be tracked, we will not be able to determine the cause of a delayed order once it has left the United States. We appreciate your patience and understanding in this matter.
3. Can I change my email address on my account?
To change the email address on your account, please log in to your iHerb account and click on the "Personal Information" link. Delete the current email address and enter the new one in its place. Make sure to click on the "Update" button in order to save the changes. Remember to log in with your new email address when placing future orders.
4. Can I change my password ?
Changing your account password is easy! Simply log in to your account with your current password and click on the "Change Password" link. You will be asked to enter your current password and your new password twice. Be sure to click "Update" to save the changes. When ordering items in the future, log in to your account using your new password.
5. I just placed my order, when will you charge my credit card?
Your credit card will be charged when your order has been shipped. That is when we have processed your order with our shipping company and placed the shipping label on your package. Only then is the charge sent to your credit card. When you first place your order, iHerb authorizes your credit card to make sure it is valid for the transaction.
6. How do I know the products you sell are fresh?
Most products we carry have expiration dates or best-by dates, available on the product page. It's very similar to holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store. Another important fact: we have one of the highest product turnover rates in the industry. So, nothing stays around long--except our valued employees and customers :-)
7. How do I know when a product will be back in stock?
We constantly try to have a "minimum" 2 weeks inventory of each item in stock. Once in a while, a product suddenly becomes very popular, or the vendor has production delays, causing us to be out of stock. Most of our items are re-stocked within a couple of days. You can always use the [Notify Me] feature to receive an email once the product is in stock. To do so, go to the page of the product that is out of stock and click on the [Notify Me]. Please feel free to email any of your product questions to email@example.com