Now a Flat $4.00 International
Airmail!
For orders valued up to $80.00, and weighing up to 3 pounds (1361 grams). This method takes 1 to 3 weeks for delivery.
Now Up to 94% off published shipping rates
for UPS International and DHL!
Superior Shipping Options --Air Mail, DHL &
UPS
We have made thousands of shipments to overseas destinations over the past 9 years.
You may order with confidence!
Important Information:
Import taxes: You may have to pay import
taxes, customs duty, etc. These charges are separate from your shipping
charge, and you will be billed directly for them.
Your shipping address and phone number:
Please make sure your shipping address and your phone number is full
and complete and in English: The phone number may be used by DHL or UPS
to contact you, in case they have problems delivering your order.
Note: If your order is returned to us due
to banned / restricted products, a wrong address, or because no one was
there to accept delivery of your order, we will refund your credit card
as follows: You will be refunded the total amount of the order minus
the shipping charge and 20 percent of the value of the order as a
re-stocking fee. We will also subtract any other outside charges we
have incurred during shipping, such as warehousing fees, return postage
fees, etc.
First-time customers:
For your protection and ours, it is important to make sure credit cards
are being used by their proper owners. So, it is possible that
customers ordering more than $80.00 for the first time from iHerb.com
may need to fax or email us information. If that is necessary, we will let you know by email.If
so, we may need you to fax (011.626.338.1326) or email ( info@iHerb.com
) as an attachment the front page of your monthly credit card statement
or bill. (This is the document that shows your charges for that month.)
Another option is to send us a copy of the front and back of the credit
card along with a utility bill (water, electricity, or gas) that shows
your shipping address. Your privacy is assured. Please understand that
we respect your privacy and have no interest in your personal spending
habits. (We do not sell or distribute any of your personal
information.) If you are sending us a copy of your credit card
statement, you may delete any purchase history from this document if
you like. All we need is your credit card company's logo and address,
your name and address, and the last 4 digits of your card. Easy enough?
Thanks for your cooperation!
Are you a repeat customer? No fax will be needed.
Why do we take these steps? Unlike in the case of credit card
purchases made by customers within the U.S., international orders
cannot be verified electronically or by telephone. The extra step of
faxing information is necessary for your protection and ours, to make
sure you are the actual credit card holder.
Useful links for international customers:
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