[Benefits of Ordering]

[Important Notes]

[Useful Links]

Benefits of Ordering from iHerb.com

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You will be able to calculate the shipping charge through your shopping cart during the ordering process. USPS Airmail (Post Office) delivery. This option applies to orders valued up to $80.00, and weighing no more than 3 lbs., and delivery time is 5 days, on average. Please note: If you choose airmail delivery, you will not be able to track your order. However, airmail deliveries are very reliable. Also, chances are you will pay no customs import taxes.

DHL , with a 5-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable. Please note, DHL requires someone to be home at the time of delivery.

UPS , also with a 5-day average delivery time. There may, however, be extra delays/ expenses due to customs. This option offers tracking information and is completely reliable.

We do not use a third party to handle our international packages. All orders are packed and shipped out directly from our air-conditioned warehouse.

iHerb is dedicated to providing first-rate service through e-commerce. We are not a division of a storefront chain or catalog company!

Important notes

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Please note that we declare the full value (minus the shipping charge) of your order on the shipping label (Airmail) or documents (DHL or UPS). Also, we label the contents as "Nutritional Supplements for Personal Use".

Packages valued at over $50 US could be charged import duties. You may also have to pay import taxes, customs duty, or quarantine fees. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please contact your local Customs office for more details.

There are two different types of customs clearance for imported parcels:

Postal customs clearance: parcels sent to Switzerland via postal channels
Private customs clearance: parcels imported by private forwarders

The recipient pays the customs fees, VAT and handling costs upon delivery. Swiss Post collects the money upon delivery (COD), while private forwarders such as General Parcel Switzerland send the invoice afterwards.

Please refer to the following website for more information, or contact your local Customs Office.

Swiss Post - Importing Goods As of October 2006, our valued customers in Switzerland have not had any issues or difficulties with ordering products from iHerb. Each country has different laws and regulations about buying products from other countries. As a Swiss customer, you are responsible for making sure that buying nutritional supplements from the United States is allowed. For more information please check with your local customs office. For more information on Supplement Restrictions please refer to the following website:

SwissMedic - Swiss Agency

Useful links for Switzerland Customers

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