Online retailer reaches milestone for customer satisfaction and performance
MORENO VALLEY, CA (Feb. 24, 2014) – iHerb.com, a leading online retailer of nutritional supplement and wellness products, recently completed its one-millionth transaction as a Google Trusted Store. The milestone came less than 11 months after iHerb received the Google certification recognizing ecommerce sites that meet specific customer satisfaction and performance metrics.
iHerb was awarded its Google Trusted Store badge on March 11, 2013. The designation follows a thorough review by Google, which awards the certification to a site that “delivers a terrific experience with a great track record of shipping on time and providing excellent customer service.”
The Google Trusted Store badge can be found on the company’s website, www.iherb.com. Additionally, consumers can opt for free purchase protection from Google at the time of purchase. The Google Trusted Store program is currently limited to purchases for delivery within the United States.
The company’s ability to successfully complete its one-millionth transaction in less than a year indicates customers’ approval with iHerb’s product line and on-time delivery. Despite the large volume, iHerb — founded in 1996 — has a track record of 99.9 percent of its orders being issues-free and 99-percent on-time domestic shipping.
“iHerb views the Google Trusted Store badge as a seal of approval for both existing and potential customers,” said John McCarthy, iHerb’s director of marketing. “eCommerce has become commonplace for many, and this designation assures them their orders are being handled by a business endorsed by Google, one of the most respected web companies in the world.
“We realize there are some consumers who are still apprehensive about ordering a product online,” McCarthy continued. “We believe this ecommerce certification will continue to help ease those fears.”
About iHerb Inc.
iHerb Inc. (iHerb.com) is a leading online retailer of nutritional supplement and wellness products. Via its e-commerce website, iHerb.com delivers 35,000 products from over 1,500 brands direct to the customer in more than 150 countries. iHerb.com offers nutritional supplements such as vitamins, minerals, herbs and other botanicals, as well as bath and beauty products, pet care, sports nutrition and children’s health products. Visit iHerb.com for more information.