iHerb Customer Reviews
Terrible condition on delivery
Posted by Reviewer2310463 on Nov 25, 2010
Softgels were obviously subjected to high temperatures as they were discolored and stuck together in one big clump. I literally had to cut open the bottle and pry apart each individual capsule. I started taking it but found that the potency wasn't there and had to discard all capsules. This is not the first time this has occurred - had a similar experience with lutein softgels. After complaining, IHerb promptly apologized and credited my purchase. However, they should review their storage and handling procedures to prevent recurrence.
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