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iHerb Customer Reviews

$4.46

$4.95

Savings of: $0.49 (10% off)

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Very disappointing experience

Posted by Paolayip on Aug 19, 2016

I placed the order from Hong Kong. The product arrived was damaged for the second time. Customer service promised to issue full refund for the damaged good. But refund never came after 2 months of waiting. Subsequently customer service claimed the refund had been issued in the form of reward credit, which is NOT a cash refund as I have received from iHerb before. Cash refund is the only accepted practice for reputable online merchants such as Amazon. And in any case, the said reward credit was NOT in my account. After six rounds of email exchange, the reward was finally issued. It was an exhausting and disappointing buying experience.

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