I have used the Seaweed Bath Co. products in the organic store while I was still in US. I love the shampoo and conditioner so I bought twice on IHerb. However, this time the delivery service didn't put any plastic sheets or paper to protect the liquid in the package, so the cap of the shampoo bottle got broken on the way overseas and the shampoo spilled out the whole box. It was not okay. I filed the complaint to the delivery, but IHerb should be aware of this as well for the overall service.