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Active since:
January 22, 2013
iHerb Customer
Rank #263377
2
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Hidden costs

Posted by iHerb Customer on Dec 16, 2015 | Verified Purchase

This company choose not to pay the vat and duty fees. This is added to your bill on arrival. It should state vat not included??? It does not even inform you at check out or whilst choosing shipping??? And then they refuse returns saying postage will be charged for returns if you refuse to except these hidden costs. So they make even more money by selling the very items you have paid for. I only bought bulk as there was a misleading offer. 4 for £24.28 this was not the case. It was 4 of the sand flavour. So that price was not added at checkout. I decided as it was still a cheaper price I would continue. It would have been cheaper to buy one bottle at a time back here and have a smaller bill more often. They are very in helpful with this situation. I have been totally miss lead by this company and will never buy from them again. I'm so upset as I cannot afford the extra as a single mum on benefit so will never receive my items😔

Thanks for your feedback!

Hidden costs

Posted by iHerb Customer on Dec 16, 2015 | Verified Purchase

This company choose not to pay the vat and duty fees. This is added to your bill on arrival. It should state vat not included??? It does not even inform you at check out or whilst choosing shipping??? And then they refuse returns saying postage will be charged for returns if you refuse to except these hidden costs. So they make even more money by selling the very items you have paid for. I only bought bulk as there was a misleading offer. 4 for £24.28 this was not the case. It was 4 of the sand flavour. So that price was not added at checkout. I decided as it was still a cheaper price I would continue. It would have been cheaper to buy one bottle at a time back here and have a smaller bill more often. They are very in helpful with this situation. I have been totally miss lead by this company and will never buy from them again. I'm so upset as I cannot afford the extra as a single mum on benefit so will never receive my items😔

Thanks for your feedback!

1-2 of 2 total