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Active since:
August 21, 2008
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Great Service

Posted by iHerb Customer on Sep 14, 2008 | Verified Purchase

I ordered 3 bottles of cod liver oil. They arrived on time but in a damaged box. Upon opening the box I found the plastic bag containing the bottles to be slightly awash in cod liver oil. I called customer service to register the problem. Your rep asked me to go into the bag and see which bottle(s) were damaged. I found that 2 of the bottles had loose caps but due to the mess I could not immediately tell which bottle had leaked. Your rep. said she would send out 2 bottles. Now I have never ordered from you before and I doubted I would see these 2 bottles as my order was for only 3. But they arrived on time and in fine shape. I did find that the 2 bottles with loose caps had seals that were not applied correctly and did not touch the bottles except for less than 1/4 of the top. Your quality of service and concern for your customers has not gone unnoticed. I am now a loyal customer and have told many of my friends about you. Thank you

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