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Shipping Information for Russia

iHerb is a US company serving customers worldwide since 1996 and ships to over 150 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.


RU Russia

Available Shipping Methods

Boxberry Pony Express

Duty-free regulation change: Federal Customs Service of the Russian Federation announced that duty-free limit for private goods import will be reduced to EUR 500 and 31 kg starting from January 1, 2019.

General Information

Please note iHerb does not support shipment to Crimea

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Restriction

At iHerb, we respect the rules and regulations of ​Russian​ government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into​ Russia ​: Hemp seed, kava, raw seed, raw nuts.

Customs Information

Personal imports over EUR 500 and/or 31 kgs per month will be subject to applicable Duties and Taxes and other customs fees.

iHerb will not be liable for packages held or confiscated by customs.

According to the Order of The Federal Customs Service Of the Russian Federation, of 05.07.2018 № 1060 «The procedure for using as a passenger customs declaration of the register of express goods of goods for personal use, delivered by the carrier to individuals, using the UAIS of customs authorities» recipients of personal shipments with Russian citizenship must provide an ITN along with Passport ID for customs clearance. You can access https://service.nalog.ru/inn.do to obtain the Individual Taxpayer Identification Number.

For information about customs, import duties, etc., visit: Federal Customs Service

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

  • Boxberry Pickup Point: Order can be picked up at a Boxberry Pickup Point by providing consignee's Passport that was used when placing the order. The storage period is 28 days after the order's arrival to the selected Pickup Point. Any unclaimed package will be disposed of after the storage period is expired. For Postamats, the storage period is 8 days after the order’s arrival to the selected Postamat. One time storage period extension for additional 5 days is available on https://pickpoint.ru/monitoring/ for free. Any unclaimed orders will be stored in the warehouse for 28 days and will be disposed of after 28 days.

  • Boxberry Delivery: Order will be delivered to the door of consignee’s. The same Passport that was used when placing the order is required at the time of the delivery. In case the delivery address is not served by Boxberry, customer's order will be delivered by EMS courier service.

  • For shipping related inquiries regarding Boxberry orders, please contact the Boxberry Customer Service at +7 (495) 789-97-90 ext. 3285.

  • Boxberry Tracking: Please note, tracking will not be available for a few days after your order is placed due to the information exchange between the company and delivery service. Your tracking number is the same as your order number, with a -0 at the end (ex. XXXXXXXX-0). Orders can be tracked on Boxberry site or by phone at 8-800-222-80-00

  • Pony Express Pickup Points & Postamats: Order can be picked up at a Pony Express Pickup Point by providing consignee's Passport that was used when placing the order. The storage period is 10 days after the order's arrival to the selected Pickup Point. Any unclaimed orders will be sent back and stored in the Pony Express warehouse for 28 days and will be disposed of after 28 days. For Postamats, the storage period is 10 days after the order’s arrival to the selected Postamat. Any unclaimed orders will be sent back and stored in the Pony Express warehouse for 28 days and will be disposed of after 28 days.

  • Pony Express Delivery: Order will be delivered to the door of consignee’s. In case the delivery address is not served by Pony Express, customer's order will be delivered by EMS courier service.

  • For shipping related inquiries regarding Pony Express orders, please contact the Pony Express Customer Service at 8-800-250-80-66.

  • Pony Express Tracking: Please note, tracking will not be available for a few days after your order is placed due to the information exchange between the company and delivery service. Your tracking number is the same as your order number, with a -0 at the end (ex. XXXXXXXX-0). Orders can be tracked on Pony Express site or by phone at +7 495 937 77 77.

Please Note

Due to a Russian governmental requirement, Russian Customs or the delivery company may contact you over the phone or via email to ask that you provide your Passport data.

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