iHerb is a US company serving customers worldwide since 1996 and ships to over 150 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.
Duty-free regulation change: Federal Customs Service of the Russian Federation announced that duty-free limit for private goods import will be reduced to EUR 500 and 31 kg starting from January 1, 2019.
Please note iHerb does not support shipment to Crimea
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
At iHerb, we respect the rules and regulations of Russian government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Russia : Hemp seed, kava, raw seed, raw nuts.
Personal imports over EUR 500 and/or 31 kgs per month will be subject to applicable Duties and Taxes and other customs fees.
iHerb will not be liable for packages held or confiscated by customs.
According to the Order of The Federal Customs Service Of the Russian Federation, of 05.07.2018 № 1060 «The procedure for using as a passenger customs declaration of the register of express goods of goods for personal use, delivered by the carrier to individuals, using the UAIS of customs authorities» recipients of personal shipments with Russian citizenship must provide an ITN along with Passport ID for customs clearance. You can access https://service.nalog.ru/inn.do to obtain the Individual Taxpayer Identification Number.
For information about customs, import duties, etc., visit: Federal Customs Service
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
For shipping related inquiries regarding Boxberry orders, please contact the Boxberry Customer Service at +7 (495) 789-97-90 ext. 3285.
For shipping related inquiries regarding Pony Express orders, please contact the Pony Express Customer Service at 8-800-250-80-66.
Due to a Russian governmental requirement, Russian Customs or the delivery company may contact you over the phone or via email to ask that you provide your Passport data.
Click here to get connected with iHerb's customer service.