iHerb Customer Reviews
Savings of: $0.50 (9% off)
way to rigid
Posted by 4641717053677736237 on Jan 02, 2014
I purchased several just tomatoes ETC! products and most of them were up to the normal quality and standards I have come to expect from both Iherb and Just tomatoes etc!. This order however, one of the products I ordered was of poor quality, i was not concerned as the two companies always stood behind their products, but the grapes came out one climb of grape gum and I called asking for an exchange. i didn't want another go roun of the just grapes because there was a reason the product came back the way it did and rather than suffer the same consequence, I decided to request the other product I liked so much so as to insure no more time devoted to this debacle. The customer service person could not exchange the items, she stated it was company policy that they must exchange the exact item no matter the cost difference, and can not make any exceptions. Well I need not tell your hat the grapes came better, but pretty much the same way, and I am no a disappointed customer rather than an avid one. It just goes to show, that you can have the greatest product in the world, the greatest marketing and the most money behind you, and poor customer service will loose you customers and bring you down every time.
Posted by 4629592564761522742 on May 28, 2014
Feels like eating air. some weird chemical aftertaste..wouldn't order again
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