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Important Notes:

Top Questions and Concerns Asked by Our Customers:

Tracking Delays (Updated June 2, 2020)

With the recent civil unrest and curfews in cities across the country, carriers may experience difficulties in delivering your order timely. We apologize for this inconvenience and rest assured we are working closely with carriers to resolve this situation as soon as possible. If you have received a tracking number, please click here for more information or reach out to the carrier directly.

My Order Total is above $60 USD but discount is not applied, why? (Updated June 2, 2020)

Please ensure that the amount of eligible items is over $60 USD. If items in your cart have a "Product not qualified" warning next to them, they will not be counted towards the order total. Please click here to review the list of excluded brands for promotional discounts.

Encountering an error page during checkout? (Updated June 2, 2020)

Rarely there may be technical issues when placing an order. In this case, switch to “Incognito” mode and try to place the order. Use Ctrl+Shift+N keys to enter the “Incognito” mode in the Chrome browser.

I would like a refund. How long will it take? (Updated June 2, 2020)

Refund requests may take longer than usual for us to review. We promise all of our valued customers that we will address all refund requests as soon as possible. If you have contacted us regarding this, there is no need to contact us again as our agents will review the claims as soon as possible. If you wish to make a request for a refund, you can do so by selecting 'How do I return a product?' below and following the instructions.

Regarding the COVID-19 Pandemic:

The health and safety of our customers and employees remain our top priority. We understand you may have concerns about COVID-19 and safety. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleaning of heavily-trafficked areas and hard surfaces.

During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.

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