Track your Order
Its easiest to track your order in your My Account Page. Go to your Orders page and look for the orange "Track My Package" button. View my Orders
If you know your order number, you can track your package here.
iHerb was originally founded in California, USA. We currently ship products from our multiple distribution centers in California, Kentucky, Illinois and Pennsylvania. Our newly opened climate controlled warehouse in Incheon, Korea now processes some of the orders going to Japan and Hong Kong, using authentic inventory shipped directly from the U.S to this warehouse. All packages will ship from one of these warehouses depending on where it is shipping to.
Shipping rates vary based on the shipping method selected, weight and destination of the order. Simply place add an item on your cart to see the shipping methods available for your country from the Shopping Cart page.
To change the destination, click the Change link next to the current country that is selected then click the Calculate button.
It’s important to us that you always love your iHerb purchase. If you are unsatisfied with your order for any reason at all, just initiate the refunds/returns process within 60 days of purchase (or within 90 days of purchase for iHerb Exclusives products) and we will complete your refund. We will refund your money to the original payment method used to place your order or refund it to your iHerb Rewards account if you prefer.
How to make a return:
1. Sign in to your iHerb account
2. Go to your Orders page and look for the order you would like to return.
3. Click the Refunds/Returns button.
4. Follow prompts to complete your request.
5. Some items are required to be returned in order to get a refund. For these, you will receive a Return Label Email. Make sure that your returned item and Order Number are both included in the box before shipping. When we receive your returned product we will process your refund.
You are welcome to return any product within 60 days of purchase (or within 90 days of purchase for iHerb Exclusives products)
Please make sure you are entering your email address and password correctly. Any small typo may prevent you from logging into your account. Also, make sure you do not have the caps lock key on when entering in your password as it is case sensitive.
You may also try one of our alternative methods of logging in with a temporary code or with your Google account.
For security purposes, if you have unsuccessfully attempted to log into your account 3 consecutive times, we will temporarily lock your account. Your account will be unlocked within 24 hours.
Please click here to send us an email from the contact form or you can also chat with a qualified customer service representative and we will be glad to assist you.
Click here to go to your Account Information setting.
There you can edit your name, email address and password for your account.
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