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Important Notes:

Top Questions and Concerns Asked by Our Customers:


My order total is above $20 USD but the shipping discount is not applied, why? (Updated July 6, 2020)

Please ensure that the amount of eligible items is over $20 USD. If items in your cart have a "Product not qualified" warning next to them, they will not be counted towards the order total. Please click here to review the list of excluded brands for promotional discounts.


Where is my UPS order? (Updated July 6, 2020)

UPS is temporarily experiencing delivery delays as a result of COVID-19 restrictions and unprecedented delivery volume. As a result, orders may arrive 2-3 days past the estimated delivery time. Please use the UPS website to check the latest information regarding order delivery updates by using the tracking number supplied when the order was placed.


I would like a refund. How long will it take? (Updated July 6, 2020)

Refund requests may take longer than usual for us to review. We promise all of our valued customers that we will address all refund requests as soon as possible. If you have contacted us regarding this, there is no need to contact us again as our agents will review the claims as soon as possible. If you wish to make a request for a refund, you can do so by selecting 'How do I return a product?' below and following the instructions.


Product looks different than in the past? Quality Concerns? (Updated July 6, 2020)

The amazing manufacturers we all trust are always working on improving their products. Although we try our best to update the packaging, nutritional, and organoleptic information for each product on our site, changes may have occurred. If you have any concerns regarding product quality please follow the instructions below regarding refunds/returns. There is no need to contact us again if you have already submitted a refund/return claim as we promise our agents will reply shortly.



Regarding the COVID-19 Pandemic:


The health and safety of our customers and employees remain our top priority. We understand you may have concerns about COVID-19 and safety. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleaning of heavily-trafficked areas and hard surfaces.


During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.




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