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Important Notes:

Top questions and concerns asked by our customers:


My Order Total is above $60 USD but discount is not applied, why? (Updated May 22, 2020)

Please ensure that the amount of eligible items is over $60 USD. If items in your cart have a "Product not qualified" warning next to them, they will not be counted towards the order total. Please click here to review the list of excluded brands for promotional discounts.


Encountering an error page during checkout? (Updated May 22, 2020)

Rarely there may be technical issues when placing an order. In this case, switch to “Incognito” mode and try to place the order. Use Ctrl+Shift+N keys to enter the “Incognito” mode in the Chrome browser.


Tracking Delays (Updated May 22, 2020)

Some shipping carriers are experiencing processing delays and transit time updates. If you have received a tracking number, please click here for more information or reach out to the carrier directly.


I would like a refund. How long will it take? (Updated May 22, 2020)

Refund requests may take longer than usual for us to review. We promise all of our valued customers that we will address all refund requests as soon as possible. If you have contacted us regarding this, there is no need to contact us again as our agents will review the claims as soon as possible. If you wish to make a request for a refund, you can do so by selecting 'How do I return a product?' below and following the instructions.


Where is my UPS order? (Updated May 22, 2020)

UPS is temporarily experiencing possible delivery delays as a result of COVID-19 restrictions and unprecedented delivery volume. As a result, orders may arrive 2-3 days past the estimated delivery time. Please feel free to use the UPS website to check the latest information regarding order delivery updates using the tracking number supplied when the order was placed.


Why hasn't Lasership delivered my order? (Updated May 22, 2020)

Lasership, the carrier used for expedited shipping for customers in the Eastern United States, is temporarily experiencing delivery delays. As a result, the delivery of orders may be delayed by 2-3 days. Customers may use the Lasership website to check for tracking updates or to contact Lasership directly regarding their order status.


Regarding COVID-19 Pandemic:


The health and safety of our customers and employees remain our top priority. We understand you may have concerns about COVID-19 and safety. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleaning of heavily-trafficked areas and hard surfaces.


During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.




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