Jan 2019 Update
iHerb’s distribution facility located in Hebron, Kentucky, has earned certification from NSF International as a Good Manufacturing Practices (GMP) facility. The certification, which verifies that iHerb has the highest warehousing and distribution equipment and processes in place, is effective August 14, 2014.
The 211,000-square-foot Hebron, Kentucky, distribution facility opened in fall 2013 to help manage growing customer demand, and is iHerb’s second distribution facility in the United States. This certification follows the GMP certification of iHerb’s 360,000-square-foot distribution facility located in Moreno Valley, California.
Both distribution centers are entirely climate controlled which protects the products from such conditions as humidity, heat or cold. This is another level of quality control iHerb has employed to ensure product effectiveness for the customer.
While GMP certification is not a requirement for distribution centers, iHerb has pursued the registration designation as part of its commitment to quality assurance. With this certification, iHerb ensures its facilities are adhering to the highest standards and processes for an online retailer.
GMP registration demonstrates iHerb’s commitment to quality
Moreno Valley, California, July 11, 2013 (BUSINESS WIRE) - iHerb.com, a leading online retailer of nutritional supplements and wellness products announced today that its Moreno Valley, CA distribution facility is now a Good Manufacturing Practices (GMP) facility following certification by NSF International. NSF International is an independent, not-for-profit organization that writes standards, tests and certifies products and facilities across many industries. NSF’s goal is to protect and improve human health on a global scale.
Earning GMP registration from NSF International verifies that the iHerb Inc. facility has the proper methods, equipment, facilities and controls in place for warehousing and distributing dietary supplement products. While GMP certification is not a requirement for distribution centers, iHerb pursued the registration designation as part of its commitment to quality assurance.
“We are pleased to have GMP registration and believe this is a testament to the commitment to quality our employees deliver with each and every customer order,” said Troy Vanwormer, Director of Operations at iHerb. “Today’s consumers want and deserve to have a distribution center with the highest quality standards especially when ordering products online. With this registration, iHerb is ensuring its facility is adhering to the highest quality controls and processes for an online retailer.”
The NSF GMPs were developed in accordance with the U.S. Food and Drug Administration’s (FDA) 21 CFR part 111 regulations on dietary supplement packaging and distribution.
The NSF GMP registration builds upon the Google Trusted Store Badge, awarded to iHerb earlier this year. The Google Trusted Store Badge designates that iHerb delivers on its promise of excellent customer service and on-time shipping. The Google Trusted Store Badge was awarded after completion of a 28-day evaluation period that reviewed iHerb’s customer service and shipping performance. As of July 1st, iHerb has processed over 400,000 orders with a 98% on-time shipping, and a 99.9% issue-free order rate.
About iHerb Inc.
iHerb Inc. (iHerb.com) is a leading online retailer of nutritional supplement and wellness products. Via its e-commerce website, iHerb.com delivers 35,000 products from over 1,500 brands direct to the customer in more than 180 countries. iHerb.com offers nutritional supplements such as vitamins, minerals, herbs and other botanicals, as well as bath and beauty products, pet care, sports nutrition and children’s health products.