Effective Date: December 27, 2020
Click on one of the links below to jump to the listed section:
In addition, if you apply for a job with us, please see our Career’s Privacy Notice.
In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we obtain include:
You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.
We will use the information we obtain through the Services as needed to fulfill our contractual obligation to provide you with the products and services you request and to deliver products ordered (including, but not limited to, transportation and customs clearance through related third party service providers).
We also will use the information we obtain through the Services if we have a legitimate interest to do so, including to support the following functions and activities:
|Functions and activities we perform||Legal grounds we rely on|
|establishing and managing your account;||contractual necessity|
|communicating with you about your account or transactions and sending you information about features and enhancements;||contractual necessity and (or) our legitimate interest|
|processing claims in connection with our products and services, and keeping you informed about the status of your order;||contractual necessity and (or) our legitimate interests|
|managing our Rewards and loyalty programs;||contractual necessity|
|posting your product reviews and managing our Reviews program;||your consent, contractual necessity, and (or) our legitimate interest|
|improving and customizing your experience with the Services, including providing recommendations based on your preferences;||your consent, contractual necessity, and (or) our legitimate interest|
|identifying and authenticating you so you may use the Services;||contractual necessity|
|marketing our products to you and providing you with promotions, including special deals, coupons, discounts and chances to win contests;||your consent|
|communicating with you about, and administering your participation in, contests, sweepstakes or surveys;||your consent and (or) contractual necessity|
|responding to your requests and inquiries and providing customer support, such as through our chatbot or other customer support tools;||contractual necessity, our legal obligation, and (or) our legitimate interest,|
|operating, evaluating and improving our business (including developing new services; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);||our legitimate interest, and (or) carrying out research and statistics based on depersonalized personal information|
|protecting against, identifying and preventing fraud and other criminal activity, claims and other liabilities;||legal obligation and (or) our legitimate interest|
|communicating with you about changes to our policies.||contractual necessity, our legal obligation, and (or) our legitimate interest|
|saving your personal data for future purchases||your consent|
In addition, we will use your contact information to send you Health Newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales and special offers if you sign up to receive them and have not opted out.
We may combine information we obtain about you through our websites with the information obtained through our apps for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
We build in the function into our Services enabling saving your data for automatic filling of information about you in case of future purchases and passing customs clearance procedures. By pushing “Save for Future Purchases” button you provide your consent to processing personal data for this purpose.
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “Flash cookie,” also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above.
The following types of cookies and similar technologies are used on the Services:
We use necessary cookies to help enable the Services to function, including to (1) dentify you once you have logged into your account, (2) keep track of preferences you specify while you use the Services, and (3) manage the security of the Services.
On our Services, we use certain cookie-based technologies, such as FullStory, in order to log customers’ session and further reproduce them – these technologies do not imply live time/direct screen capture but just allow to re-create the session based on the customer’s events on our Services. We will use them to improve our Services by way of session replay, tracking our Services performance and error reporting.
Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. To learn more about Google Analytics, please visit www.google.com/analytics/learn/privacy.html, and to opt out of being tracked by Google Analytics across all websites, please visit: http://tools.google.com/dlpage/gaoptout.
Through our Services, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Services and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.
To learn how to opt out of ad network interest-based advertising in the U.S., please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, please visit www.youronlinechoices.eu.
To the extent required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device, and keep your choice for a period of six (6) months. If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), Russia or Kazakhstan, you can change your cookie preferences at any time by clicking on the “Cookie Preferences” icon at the bottom of each page of our Services.
You also can stop certain types of cookies from being downloaded on your device by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. The following external links will explain how to manage cookies for the most common browsers:
To find out how to manage cookies for other browsers, please click “help” on your browser’s menu or visit www.allaboutcookies.org. [Flash cookies typically cannot be controlled, deleted or disabled through your browser settings and instead must be managed through your Adobe Flash Player settings. To manage Flash cookies, which we may use on our website from time to time, you can go to the Adobe Flash Player Support page available here. In addition, your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.
Our Services also use a chatbot to provide automated customer assistance. A chatbot is a computer program that communicates with you, using text on a digital message interface and artificial intelligence. Put simply, if you ask a question through our chatbot, the chatbot will reply to you in human-ish behavior. Our chatbot is supported by Ada Support, a third-party chatbot service provider located in Canada, who performs services on our behalf (“Ada”). Ada uses an automated decision making process, when deciding on the correct answer to serve based on your question, and will receive message logs and usernames when you interact with the chatbot. Message logs contain information such as details of your account with us, including your username, e-mail address, phone number and address, as well as any other content you choose to submit when you make a customer support inquiry through the chatbot. Ada will retain the content of those messages, together with responses to those messages and any outcome from those messages. This information will be retained for twelve (12) months and will be used only to provide customer support and improve the quality of the chatbot services. If you are located in the EAA, UK, or Switzerland, the above information will be transferred to Ada in Canada - a country which has been recognized by the European Commission, UK and Swiss Administration as providing an adequate level of data protection.
We will carry out the following operations on your personal information with and without use of automated means: collection, recording, systematization, accumulation, storage, specifications (updating, modification), retrieval, use, transfer (provision, access), depersonalization, blockage deletion, destruction of your personal information.
To the extent required by applicable law, we will obtain your consent before carrying out any of these operations on your personal data in accordance with the manner and procedure under the applicable data protection laws.
If you would like to get more information on the third parties with whom we share your personal information, please contact us as described in “How To Contact Us” and we will provide you with the information on names, locations of the third parties as well as their roles in processing of your personal information.
To the extent required by applicable law, we will obtain your consent before transferring your personal data to other countries.
We offer you certain choices in connection with the personal information we obtain about you. For example, if you have created an account with us, you can change your communication preferences by logging into your account and clicking on “Communication Preferences”. To the extent provided by applicable law, you also can object to the use of your personal information for direct marketing purposes and unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails, texting STOP to the short code number from which our SMS are being sent or contacting us as specified in the How to Contact Us section below. We will apply your preferences going forward.
To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information, by contacting us as specified in the How to Contact Us section below.
Depending on your location, you may have the right to file a complaint with a privacy regulator if you are not satisfied with our response.
Our Services may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g., Facebook, Google , Instagram, LinkedIn, Pinterest, Twitter, and YouTube). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, iHerb is not responsible for these third parties’ information practices.
To the extent required by applicable law, we keep the personal information you provide for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.
We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Such safeguards implemented by iHerb include but not limited to the following:
iHerb, LLC. Attn: Legal Department 301 North Lake Avenue, Suite 600 Pasadena, CA 91101, United States
Subject to applicable law, data requests submitted by email or sent via postal mail may require that you provide additional documentation necessary to confirm your identity.
If you prefer not to provide additional documentation along with your request, we recommend you utilize the above form as it will automatically validate your identity.