iHerb is a US company serving customers worldwide since 1996 and ships to over 185 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) because the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
Based on relevant customs regulations, Duties and Taxes will not be levied for internationally- purchased shipments if there are fewer than 6 orders each valued under NTD 2,000 (US $65.00) within a half-year period. Half-year periods begin Jan 1st and end July 1st. Orders placed after the 6th order in a half-year period will be levied Duties and Taxes regardless of the order amount.
Rewards will be included in the Customs tax and duty calculation along with the shipping fee.
Placing multiple orders within a short period of time can cause customs clearance and order release delays.
For information about customs, import duties, etc., visit: Customs Administration
Taiwan Customs may require you to submit additional documentation for the custom clearance, including without limitation: Copy of Identification Card and Power of Attorney. Failure to provide required documentation may result in customs clearance delay or rejection.
According to the recent policy of the Taiwan Customs Administration, it is mandatory for consignees to verify their real name. Otherwise, shipment will be held in Customs. Read More
Please use the official EZWAY APP provided by the Customs Department for real-name verification. If your package requires additional documentation such as a photocopy of your ID card or customs declaration letter, the APP will notify you immediately and you can provide it directly on the APP.
When you place an order with iHerb, all information (including any characters and spaces) of the consignee, such as Name in Chinese, Personal Identification Number, and mobile phone number (ie 0912-XXX-XXX) must match with what you filled in Real-name Authentication registration via the EZWAY APP.
1. Real-name certification- page 10 ~ 14
2. Power of Attorney -page 15 ~ 20
3. Customs Inspection -page 21 ~ 26
iHerb will not be liable for packages held or confiscated by customs.
Shipping
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice. The quantity per item can not exceed 12, total item count per order can not exceed 36.
The quantity per item cannot exceed 12, total item count per order can not exceed 36.
For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 0800-769-888.
Restrictions
At iHerb, we respect the rules and regulations of Taiwan government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Taiwan: products containing hemp, poppy seeds; consumable pet products.
Contact Us
Click here to get connected with iHerb's customer service.