iHerb is a US company serving customers worldwide since 1996 and ships to over 185 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.
General Information
Please note iHerb does not support shipments to Crimea, to the so-called Donetsk People’s Republic (“DNR”) and Luhansk People’s Republic (“LNR”) regions, and other territories that are not covered by local carriers.
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office in Ukraine to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
For information about customs, import duties, etc., visit: State Fiscal Service of Ukraine
Personal use import over 150 EUR will be subject to applicable duties and taxes and other customs fees.
iHerb will not be liable for packaged held or confiscated by customs.
Shipping
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
| Carrier | Order limit | Tax & Duties | Tracking | Storage time | Contact Info |
|---|---|---|---|---|---|
| Nova Poshta Global PUDO & Lockers | Max weight: 5 kg (11 lbs) Max order value: $150 USD | Not included - may be collected at deliver | Full tracking | 24 days for PUDO and 5 days for Locker | Customer Service at 0-800-500-609 |
| Meest PUDO & Lockers | Max weight: 5 kg (11 lbs) Max order value: $150 USD | Not included - may be collected at delivery | Full tracking | 10 days | Customer Service at +38 067 432 77 07 or +38 050 432 77 07 |
Contact Us
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