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Shipping Information for United Arab Emirates

iHerb is a US company serving customers worldwide since 1996 and ships to over 150 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.


AE United Arab Emirates

Available Shipping Methods

DHL SMSA Aramex UPS

General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in United Arab Emirates to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

Shipments arriving in United Arab of Emirates on January 1, 2018 will be imposed with 5% VAT (Value Added Tax) due to government's regulation. The 5% VAT will be collected at the time of checkout for customs clearance purpose. Please click to visit the government's official website for more information on the new VAT.

For information about customs, import duties, etc., visit: UAE Federal Customs Authority

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

DDP (Delivered Duties Paid) service is now available for shipments to UAE. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

  • SMSA Express: For shipping related inquiries regarding SMSA Express orders, please contact the SMSA Express call center at +97146069099 or email at [email protected]

  • ARAMEX: For shipping related inquiries regarding Aramex orders, please contact Aramex – United Arab Emirates - Dubai at +971 (600) 544000 or email at [email protected].

  • Aramex COD: For shipping related inquiries regarding Aramex orders, please contact Aramex customer service for Saudi Arabia: +966 920027447 [email protected], UAE: +971 (600) 544000 [email protected], Qatar: +974 (4) 4200100 [email protected], Bahrain:+973 1733 0434 [email protected].

    Once COD order is shipped, Aramex will reach out to customers to confirm shipping address and payment. If no response is received within 5 days, the order will be returned back to iHerb. Aramex will collect COD amount in local currency of the destination country.

  • DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 600 567 567.

  • UPS: For shipping related inquiries regarding UPS orders, please contact UPS Customer Service at 971 4 339 1939.

Restrictions

At iHerb, we respect the rules and regulations of UAE government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into UAE: poppy seeds, medicinal products

Contact Us

Click here to get connected with iHerb's customer service.


Available Payment Methods


Need Help?

For any additional questions visit our Customer Service page.