Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office in Malaysia to see if you can import the items, and if any additional licenses or permits are needed.
For information about customs, import duties, etc., visit: Royal Malaysian Customs Department
If your order value exceeds MYR 500, the entire sum would be subject to Goods and Services Tax (6%).
iHerb will not be liable for packages held or confiscated by customs.
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
- Rincos/Skynet:For shipping related inquiries regarding Skynet orders, please contact the Rincos Customer Service at 603-51032227 / 6019-3502827 60-356239010 or email at [email protected]
- DHL: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 1800 888 388.
- USPS: Additional tracking available within the destination country. Complete in-country tracking cannot be guaranteed as final mile scans are completed by the local post. Applies to orders valued up to $100.00 and weighing no more than 4 lbs (1.8kg) . For shipping related inquiries please contact your local post.
Please note – For USPS orders, the delivery information (Name, Address, etc.) will show in both English (auto-translated) and the language you used when placing your order, on the shipping label. We apologize in advance for any mistranslations.
Please click here for information on how to track USPS packages.
USPS Vertical Signature is a trademark of the United States Postal Service and is used with permission.
At iHerb, we respect the rules and regulations of Malaysia government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Malaysia: DHEA and products containing poppy seeds and hemp.
Click here to get connected with iHerb's customer service.