Shipping Information for Luxembourg

General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Customs and Excise - Luxembourg, Taxation and Customs Union

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

Starting July 1st, the EU ended the low-value consignment relief for shipments equal to or less than €22 for goods to the EU from outside the EU based on arrival date. From July 1st, based on the order date, iHerb is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.

• DPD: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding DPD orders, please call: 0121 275 0500 for in country customer service.

• UPS: For shipping related inquiries regarding UPS Express orders, please contact the UPS Express Customer Service at 352 26 43 431.
• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +352 35 09 09.
• Delivery by Local Post Plus: Additional tracking available within the destination country. Complete in-country tracking cannot be guaranteed as final mile scans are completed by the local post. Applies to orders valued up to $100.00 and weighing no more than 4 lbs (1.8kg). For shipping related inquiries please contact your local post.

Restrictions

At iHerb, we respect the rules and regulations of Luxembourg government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Luxembourg: Fish oil, Melatonin, Meat and milk products, and quantities larger than 2kg of powdered infant milk or infant food.

Contact Us

Click here to get connected with iHerb's customer service.