10 reasons to make iHerb your number one choice
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Shopping for natural products online is different from buying books, electronics and clothing. It is important to ask yourself a few questions to make sure you are making a good decision and getting great value:
- Are products kept in a very clean, climate-controlled facility? (See #2 below)
- Can I see product expiration dates—so I know they won't expire soon? (#3)
- Is the company solid and reliable—not just outsourcing? (#5)
- Will I find a large selection of top brands, in stock? (#2)
- Will the shipping policy be reasonable and fair? (#7)
- Is ordering and re-ordering fast, easy and, most importantly, SECURE? (#4)
- Can I be sure my personal information is not at risk? (#6)
- Is the company "green," — environmentally friendly. (#10)
Best overall value
iHerb is dedicated to providing the best overall value possible! By making volume purchases from top name product suppliers, we are able to offer substantial discounts across all product lines and categories --including high quality supplements, natural grocery, bath and beauty, sport supplements and more. When you consider price, selection, ease of ordering, shipping and customer support, the advantages of choosing iHerb become crystal clear.
Shipping Promise: At iHerb, we guarantee to ship your order as soon as possible. Our fully-staffed distribution center is at work seven days a week to ensure your order is expertly packed and promptly shipped. We want you to be completely satisfied with your iHerb purchase.
Leading brands, huge selection, state-of-the-art warehouse
Browse our site, and you'll find thousands of brand name products you could also find at health food stores and natural pharmacies --with one important difference: our prices are typically 30 - 40% less. In addition, we have outfitted a sparkling clean 360,000 sq.ft.(33,445 sq. meter) fully air-conditioned warehouse to accommodate an expanding inventory of over 30,000 items. Our facility is poised to become the first, or one of the first GMP (Good Manufacturing Practice) warehouses in our industry. With our wide selection of quality brands, we think iHerb is a great choice for your one-stop shopping!
Assurance of freshness with expiration dates
Because we have one of the highest product turnover rates in the industry, iHerb is able to offer you the FRESHEST products possible! Our inventory turnover rate averages to 10.7 times per year; among the highest turnover rates, if not the highest, in our industry. This means that iHerb products are on the shelf an average of only 34 days!
Plus, most products we carry have expiration or best-by dates, which can be accessed on the product page. It's like holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store.
We make the shopping experience simple, moving you smoothly from login through checkout. And reordering is a breeze: update a previous order with just a few clicks, and you're done. When ordering from us, rest assured that your credit card and personal information will remain 100% private and secure.
Real people, rapid service
One of the ways iHerb can offer such low prices is by automating the whole ordering process. While our customer service agents don't actually take orders, they do offer real live customer support from our California facility, 8 a.m. to 5 p.m.(Pacific Time), Monday - Friday. We are also reachable during extended hours by chat and email to answer questions and resolve issues with your order. Of course, nobody's perfect. We may get quite busy at times, and we ask for a little patience. We'll do our best to take care of things promptly, efficiently and courteously--this is what our customers deserve!
Assurance of privacy and credit card security
Abundant shipping options
We know it's sometimes hard to remember when supplements are running low, the pantry is getting empty, and your toothpaste supply is squeezed. And we know you want to avoid paying outrageous prices to get your products sooner. So iHerb offers a range of shipping options for getting your products to you on YOUR schedule. In the U.S., you may choose Priority Airmail to the 50 states, and several UPS options (all discounted or at no cost) to the Lower 48. For international destinations, we have a selection of top carriers, offering fast delivery--in as short a time as 2 - 3 days.
From the outset, we decided to forgo the expense of traditional advertising, and then pass the savings on to our customers. Three years back, we created a simple iHerb Rewards program that takes the savings even further. iHerb Rewards gives new customers a discount for trying iHerb, and rewards existing customers with credits or cash for making the referrals. iHerb Rewards is a great way to help friends, family and colleagues save money at iHerb, and build reward credits for saving on your future orders.
Library of information from unbiased sources
Sure, you can enter a few words in a search engine and find all kinds of information on the Internet --but much of what you see may be from sources promoting their own solutions or agendas. That's not our approach. iHerb gives you full access to an incredible amount of unbiased, science-based information about alternative and traditional healing, nutrition, lifestyle, longevity and more. We offer customers and visitors alike access to highly respected sources of information, including The Natural Pharmacy, German Commission E Monographs and HerbalGram magazine. It's another way iHerb gives you more.
A greener way to shop
When you shop with us, you're part of a global solution. iHerb uses 100% post-consumer recycled paper for 90% of all shipping boxes. Our bubble wrap is 40% recyclable, and we recycle virtually all packing materials received from manufacturers. All in the interest of a healthier, more sustainable planet! Read more.
Experience the difference when you order today! iHerb.com has run a thriving e-commerce business since 1996. What is the key to our continued success? Simply this: we keep the customers' needs uppermost in our minds. Try us, and enjoy the iHerb difference!